Cancellation Policy
- If we can't confirm your booking: You will receive a full refund.
- Cancel a confirmed booking for a full refund as long as you cancel in time:
- 48+ hours before your activity (most tours)
- 72+ hours for select activities and/or groups of 6+
- 7+ days for groups of 8+
- 14+ days for groups of 20+
Some activities have special cancellation terms – those will be clearly listed on the activity page and/or your voucher and will override the general rules above. - Late cancellations: Cancellations made inside the required cancellation window are non-refundable.
- Changes (date/time): You may change your date or time at no charge if:
- the activity has availability, and
- the request is made outside the applicable change/cancellation deadline.
Requests made inside the deadline are subject to the vendor's policy and approval. - Activity requirements: By booking, you agree to all age, weight, and other participation requirements listed for the activity.
- Voucher review: Please review your voucher promptly. It is your responsibility to contact Hawaii Discount if anything is incorrect or if you need changes.
- Vendor cancellations / disruptions: Activities may be changed or canceled due to weather, mechanical issues, or other unforeseen reasons. If the vendor cancels, you may reschedule or receive a full refund. We may contact you by phone/text or email regarding updates.
- How to request changes: Please call us at 1-866-482-9775. We will do our best to help, but changes inside the cancellation window depend on the vendor.
- Gift certificates: Gift certificates and unused gift certificate balances are non-refundable.
- Car rentals: You agree you have reviewed all fees/surcharges collected at the rental agency and that you are responsible for those charges and any changes made at the counter.
- Airfare: Reservations that include airline tickets are non-refundable and non-changeable due to airline restrictions.