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Receive a 100% refund if your plans change for any reason at least 48 hours prior to departure on tours that do not include airfare. Please see cancel policy for activities on the order page for any exceptions. Some activities need 72 hours to cancel and large parties of 6 or more need 72 hours or more. This will also be on your voucher.

Receive your voucher the same day after booking your tour or activity, provided it hasn't sold out or is unavailable, which happens occasionally. Should a tour or activity be unavailable on your preferred date, our sales representative will let you know alternative dates. You may also call our office between the hours of 5:30 am to 5:30 pm HST prior to booking your tour or activity to guarantee immediate assistance.

Our sales and service representatives have a complete understanding of how to help customers select the best Hawaii vacation activities, and ensure 100% complete satisfaction. We realize that we are representing one of the world’s most popular vacation destinations and by doing so we are serious about providing cheerful exchanges with our valued customers.